Privacy Policy

Why do we process your personal data?

We process your personal data for our legitimate interests as a business, but only if it is necessary for the purpose we have collected it. We may process your data for:

Sales and marketing activities such as phone calls, emails and other communications with you
Understanding how you interact with the website and social media
Account activity such as e-mail, written and verbal communications
Financial activity such as invoicing communications
To fulfill obligations under a contract with you or the company you work for

We will only keep your data for as long as we need it to carry out any of the processes listed above.

Automatic processing

In order to ensure that our customers, potential customers, visitors to our website, in general those who contact us through whatever channels and mechanisms receive the most relevant communications from us, we may use a number of automated processes to accomplish this. These processes (such as behavior-based marketing) may help us send you the most appropriate email, with the most appropriate content, at the most appropriate time.

The data we use

We use a number of different categories of data about you as part of our normal business processes, including categories:

Contact details
Our website and social media activity
Employment information (job title, responsibilities, position within the organization, etc.)
Your status about our organization, such as communication preferences and marketing activity records sent to you
Information showing where we obtained your data

How we receive your personal data

Through the contact forms on our website (e.g. when you request further information or download a material (pdf))
Cookies: We use cookies on our website, which identify you when you visit us and tell us which pages you view. We also use the information to trigger sales and marketing activity (for more information, see our cookie page)
From social media: If you choose to communicate with us via any social media platform
Verbal and written communications: when you send us an e-mail, call or write a letter, or if we meet face-to-face
Third parties: we sometimes receive personal data from third parties

Protection of personal data

We have implemented appropriate organizational, technical and administrative measures to protect personal data within our organization. While we take reasonable steps to protect your personal data from loss, misuse, interference and unauthorized access, alteration and disclosure, you should be aware that no security procedures or protocols can ever guarantee 100% security against intrusion or hacking. There are always some risks involved in sharing personal data online. If you have reason to believe that your interaction with us is no longer secure (for example, if you believe that the security of your account has been compromised), please notify us immediately.

Who will see your data?

Our employees:

Our employees have access to personal data depending on the department they work in and the need for them to have access to this type of data.

Agencies and service providers:

We work with other companies and individuals to perform tasks on our behalf and we share your personal data with some of them to provide products or services to you or to otherwise communicate with you, such as for marketing purposes, to deliver products or to send you offers on our behalf. When we share this information in this way, we require the agent or service provider to maintain the confidentiality and security of your personal data.

Website and social media pages:

Personal Data may also be disclosed by you through our website, message boards, chat, profile pages and blogs and other services to which you may post information and material (including but not limited to our website/blog and social media pages). This information may appear in public ways, such as through search engines or other publicly available platforms, and may be “crawled” or searched by third parties. Please do not post any information that you do not wish to disclose to the general public.

Third party websites

Our website allows you to link to other websites on the Internet through direct links or through applications such as “share” or “like” buttons, and other websites may also contain links to our websites. The information practices or content of those websites are governed by the privacy statements of those websites and not by this Privacy Policy. We encourage you to review the privacy policies found on other websites, services and applications to understand how your information is collected and used by them.

Similarly, please note that we are not responsible for the collection, use, and disclosure policies and practices (including data security practices) of other organizations, such as Apple, Facebook, Google, LinkedIn, Microsoft, RIM, Twitter, or any other application developer, application provider, social media platform provider, operating service provider, wireless service provider, or device manufacturer, including any personal data you disclose to other organizations through or in connection with the Applications or social pages.

Your rights

The law gives you a number of rights, which means you have control over the personal data we process about you.

Accessing your personal data

This right allows you to confirm that your personal data is being processed and to allow you to verify that the processing is carried out correctly and lawfully.

Correct any mistakes

The right of rectification allows you to ask an organization that processes your personal data to correct any mistakes.

Deleting data

The right to ask an organization to delete your personal data.

Stop processing

Right to stop the processing of your personal data

Moving data

The right to data portability means that, in certain circumstances, you will be able to ask for your personal data to be transferred from one organization to another.

Right to object to direct marketing

You have the right to object to the processing of your personal data for direct marketing purposes.

Profiling object

In certain circumstances, you can challenge profiling or automated decision-making.

Right to complain to the Data Protection Supervisor

If you are dissatisfied with any aspect of the way we process your data, you can lodge a complaint with the supervisory authority, which is the CNPDCPRM (www.datepersonale.md)

Please contact us at office@terraclass if you wish to exercise any of your rights. Or if you have any questions about how we process your personal data.

Can children use our website?

The Site is not intended for minors under the age of 18. We do not knowingly or specifically collect information from minors under the age of 18 and we believe that children of any age should obtain the consent of their parent or guardian before providing personal data. If you believe that we have mistakenly or unintentionally collected such information, please notify us at office@terraclass so that we can delete the information from our servers.

Electronic marketing

When you give us your permission, we will use electronic marketing (emails, SMS, social media) to communicate items that we think you may be interested in, including industry and company information and updates, updates and offers. If you do not wish to receive these communications, you will be given the opportunity to unsubscribe by clicking the unsubscribe link at the bottom of each email.

Privacy policy changes

If we deem it necessary to change our privacy policy, we will post those changes on this page to inform you about the types of data that are collected and how they are used.